FAQs

FAQs allows us to interact as a community where we can comment on the FAQs and answers, ask more questions and debate the solutions. So on this page, you can find some frequently asked questions.    

Q. Will the same team be cleaning my house/office each time?

A. If you choose a periodical service with us, then we will do our best to send the same team for each cleaning. Therefore, in this case they will know your priorities and will provide an even more efficient job.

 
Q. Do you bring your own supplies or will I need to provide them?

A. Our employee(s) will bring their own supplies, including a vacuum, a cleaner for stainless steel appliances, granite countertops, glass cooktop. However, if you need other special tools for your house, please let us know in the booking time.

 
Q. Which geographical area are you covering?

A. We offer our services in the Lower Mainland which includes Vancouver, North / West Vancouver, Richmond, Burnaby, Port Coquitlam, Coquitlam, Port Moody, Anmore, Belcarra, New Westminster, Surrey, Delta, White Rock, Pitt Meadows, Maple Ridge, Langley, Mission, Abbotsford ◕‿◕

 
Q. How much this will cost?

A. It depends. You will be charged $25 per cleaner per hour for regular frequent cleaning (Frequencies: Daily, Weekly, Biweekly, Quarterly, Monthly) and $29 per cleaner per hour for one time cleaning (both residential and commercial).

Note that a MINIMUM of 3 HOURS needed for each order. In addition, pricing EXCLUDED CARPET & APPLIANCE CLEANING which are starting from $99 and $$49 respectively. Don’t forget that whether it is only regular cleaning or carpet & appliance cleaning, we don’t just get the job done, we ensure you get a professional cleaning service without any stress or headache.

 
Q. What periodical service do you offer?

A. We offer several frequencies such as daily, weekly, biweekly, quarterly, monthly, annually.

 
Q. Are you using green products for cleaning?

A. Yes! Please indicate this when doing booking procedure; then we will be happy to use your preferred products.

 
Q. Should I be at home for cleaning?

A. It’s not necessary, just leave a key for us and let us know how to get access your home. Then, after cleaning, we lock the door after.

 
Q. Can I trust your employee/maids?

A. We always do criminal background check during the hiring process and take only qualified workers. Although they are really trustable people; However, to be in the safe side please protect your valuable items.

 

Q. How can I learn about my other concerns?

A. You can reach us either through TOP CLEAN ENVIRONMENT / CONTACT US or simply take your phone and CALL US anytime you wish at 604-355-5421.

 

Q. What safety regulations you are following?

A. We are following variety of codes,regulations, and standards such as Work Safe BCCleaning and Sanitation Program, Canada Occupational Health and Safety Regulations. 

 

 

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